Privacy Policy

Effective Date: January 1, 2025

At Frog Force AI (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you create an account
• Communications: Information you provide when contacting support, participating in surveys, or communicating with us
• Customer Data: Contact information, communications, and other data you upload or generate while using our CRM and marketing automation tools
• Payment Information: Credit card details and billing addresses (processed securely through our payment processors)

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our services, including features used, pages visited, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns
• Log Data: Server logs that include information such as access times, error messages, and API calls

1.3 Information from Third Parties

• Integration Data: Information from third-party services you connect to Frog Force AI (e.g., social media platforms, email providers, payment processors)
• Public Sources: Publicly available information to enrich contact data and improve service functionality

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and promotions (with your consent)
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Comply with legal obligations and enforce our terms
• Develop new products, services, and features

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to facilitate our services, including hosting providers, payment processors, email service providers, analytics providers, and customer support tools. These service providers have access to your information only to perform tasks on our behalf and are obligated to protect it.

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

3.4 Protection of Rights

We may disclose information to protect and defend our rights, property, or safety, or that of our users or the public.

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Text Messaging Privacy

When you use our SMS/text messaging features, the following applies:

• Consent: By providing your phone number and opting in to receive text messages, you consent to receive automated marketing and transactional messages
• Message Frequency: Message frequency varies based on your settings and campaigns
• Opt-Out: You can opt out at any time by replying “STOP” to any text message. You may also reply “HELP” for assistance
• Carrier Rates: Message and data rates may apply based on your mobile carrier’s plan
• Data Storage: Text message content and phone numbers are stored securely on our servers and with our SMS service providers

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Monitoring and logging of system activities
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)

To exercise these rights, please contact us at Frogforceai@gmail.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Marketing Communications

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email. You can opt out of SMS marketing by replying “STOP” to any marketing text message. Even if you opt out of marketing communications, we may still send you transactional and account-related messages.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. Note that disabling cookies may affect the functionality of our services.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. Third-Party Links and Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this policy. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: